This guide is an additional guide to the Door / Window Sensor 7 (Basic) user guide and Door / Window Sensor 7 Pro user guide on how to connect Door/Window Sensor 7 to your AutoPilot which will display widget cards featuring:


Door / Window Sensor 7 Gen7 (ZWA011)

  • Open / Close sensor
  • Home Security Notification
  • Battery level (under DEVICES)


Door / Window Sensor 7 Pro Gen7 (ZWA012)

  • Open / Close sensor
  • Home Security Notification
  • Tilt Sensor
  • Button Pressed (Central Scene control)
  • Battery level (under DEVICES)



Steps to connect Door/Window Sensor 7 to AutoPilot.

  1. Open up AutoPilot UI.
  2. Click on "DEVICES".
  3. Click on "+ Add new".
  4. Click on "+".
  5. Click on "+ Add".
  6. Open the cover of your Door / Window Sensor 7.



  7. Now tap the small black tamper switch 3x quickly on Door Window Sensor 7.



  8. (If Security is enabled) - Select an option in the popup page.
    • Basic - Automatically uses the highest safety class.
    • Pro - Select the security level you want to use. A multiple selections is possible.
      • S0 - Lowest security level - no further action required.
      • S2 Unauthentificated - High security level - no further input necessary.
      • S2 Authentificated - High security level - PIN entry required. You will find the PIN on the device or packaging.
      • S2 Access - High security level for locks - PIN entry required.  You will find the PIN on the device or packaging.
    • None - The security mode is ignored.
  9. If you selected Basic or Pro (with S2 Authentication), input the 5 digit PIN code or DSK code next under the QR code. 
  10. Select OK
  11. You should have access to its settings and allowed widget control over Door/Window Sensor 7. Feel free to name it whatever you'd like, make sure to press save to save the new name.




How to remove and factory reset Door/Window Sensor 7 from AutoPilot.

  1. Open up AutoPilot UI.
  2. Click on "DEVICES".
  3. Click on "+ Add new".
  4. Click on "Remove Device".
  5. Open the cover of your Door / Window Sensor 7.



  6. Now tap the small black tamper switch 3x quickly on Door Window Sensor 7.



  7. If successful, AutoPilot will go to the previous page, and state "Exclusion Successful" at the top right.




Troubleshooting


1. Having issues pairing your device?

  • Move your Sensor within 4 - 10 ft of your AutoPilot, its possible that it is too far if you do not have any repeaters capable of Network Wide Inclusion.
  • Remove power from AutoPilot for 1 minute, then power it up again and wait for it to boot back up.
  • Remove power from Door/Window Sensor 7 for 1 minute, then power it up again.
  • Try factory resetting or excluding your Door/Window Sensor 7.
    • Exclude first in case the device actually paired to your hub otherwise it will leave a phantom device in your network that will be difficult to remove.
    • Perform a manual factory reset
      1. Remove the cover of your Door/Window Sensor 7
      2. Press and hold the tamper switch for 5 seconds until the red LED blinks.
      3. Quickly release the tamper switch, and then immediately press and hold again. 
        • If successful, the LED will display a solid green LED.


2. Not completing its interview?

  • Try force interviewing the specific command classes after pairing if requested.
  • Force Interview the individual command classes, 
    1. In the device's page, click "Command Class" which will expand the command class list
    2. Look down the list and find any X marks under "Results"
    3. If you see any X values, click on it to force interview that command class.
    4. Now tap the tamper switch on Door/Window Sensor 7 once to wake it up and take the interview.
  • Exclude and then try including your Door/Window Sensor 7 once more.