Unpair/Factory reset sets below will work regardless if the device is a part of the SmartThings network or not.

RECOMMENDATION - SmartThings does not pair through repeaters, move the device within 10ft / 3m distance of your SmartThings hub and pair it at that distance. Once done, move it to its installation location afterward.

Unpair or factory reset Z-Wave devices:

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  1. Open SmartThings app
  2. Select "Home Hub" or however you have named your hub such as "Home" in the list of devices
  3. Select the 3 vertical dot icon located at the top right corner
  4. Select Settings
  5. Select "Z-Wave Utilities"
  6. Select "Z-Wave exclusion"

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  7. Tap the button on the Z-Wave Device when SmartThings states it is waiting to remove a device.
    • NOTE - The steps may vary between every Z-Wave device. Some maybe require double, triple, 6x taps for instance.

      Refer to the Z-Wave Device manual for inclusion/exclusion button press steps.

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  8. If successful, SmartThings should state it has removed a device.

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Pair a new Z-Wave device
  1. Open SmartThings app
  2. Select "+" located at the top right corner (second icon from the right)
  3. Select "Add Device"
  4. At the bottom click on "Scan Nearby"
  5. When SmartThings is searching for a device (LED on Smart Home Hub should be blinking now), tap the button on Z-Wave Device to pair it.
    • NOTE - The steps may vary between every Z-Wave device. Some maybe require double, triple, 6x taps for instance.
       

      Refer to the Z-Wave Device manual for inclusion/exclusion button press steps.