FAQ

What are Aeotec's product codes?
The following is a full code list for Aeotec's Z-Wave products. A simpler list can also be found within our Z-Wave gateway guide. Product NamePart N...
Tue, 6 Nov, 2018 at 7:45 PM
Does a product work with a particular gateway?
While Z-Wave offers basic compatibility between Z-Wave devices and Z-Wave gateways, the reality is that the advanced features of devices needs to be integra...
Sun, 13 Aug, 2017 at 1:26 AM
How do I factory reset my Aeotec Z-Wave Device
Sometimes you will find your devices are paired to a separate network already, or your gateway has failed and no longer can unpair a device from its ne...
Mon, 27 Jun, 2016 at 2:21 AM
Can I change the frequency of my Z-Wave Device with a firmware update.
Unfortunately, this is not possible. Though the firmware does set the frequency usage of a Z-Wave Device, but each Z-Wave module has a SAW filter in its har...
Wed, 24 Feb, 2016 at 1:55 AM
Can a firmware upgrade for Gen5 products be used to change their region or frequency?
Unfortunately, due to limits with the Z-Wave chip and various countries' legal requirements, the frequency and region of a Gen5 product can't be c...
Mon, 17 Aug, 2015 at 8:00 AM
2Gig Control Panel (How to Unpair/Remove and Pair/Add Troubleshoot)
For any case that you may be having trouble pairing a device into your network. you should perform an unpair on the device even if they are not pair...
Thu, 18 Aug, 2016 at 11:10 AM
My device won't pair with my Z-Wave network. What should I do?
Adding a Z-Wave device to a Z-Wave network is typically referred to as pairing; your new device and your Z-Wave network handshake, exchange security informa...
Sat, 28 Jan, 2017 at 2:57 AM
How do I remove a device from my Z-Wave network?
Removing an Aeotec Z-Wave device from your Z-Wave network is a straightforward process. 1. Put your gateway into device removal mode. Z-Stick If yo...
Fri, 27 Jan, 2017 at 5:42 AM
Unauthorised resellers.
Most of Aeotec's resellers work hard to provide their own customers with proper service and warranty; our best partners are those who understand Z-Wave...
Wed, 20 Sep, 2017 at 3:46 AM
Aeotec one year warranty.
One-Year Limited Warranty. Eingeschränkte einjährige Garantie.  Garantía Limitada de un año.  Garantie limitée d’un an. Een jaar beperkte ...
Mon, 18 Dec, 2017 at 1:26 AM